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Frequently Asked Questions
Here you'll find a list of the most common questions we receive about our products and services. Although, this is a partial list, so if you don't find the answer to your question here, please call us at (905) 218-6394 and we will be happy to assist you with detailed answers.
Yes, you must be located within our service area. The cities we will deliver to are Hamilton city, Ancaster, Caledonia, some of Burlington, Hannon, Binbrook, Hagersville, Stoney Creek-to Fruitland Road, Six Nations, Mount Hope plus many other cities WITHIN that general circle. If you are unsure please call us for more info 905-906-6395 or please look at the picture at the bottom of the home page.
We do not deliver to Flamborough, Carlisle, Waterdown, Kitchener, Cambridge, Guelp, Oakville, St Catherines, Niagara, Brantford. Please be respectful about this....we are not amazon we cannot deliver everywhere! Please note there are other places as well but I can't list every city in Ontario.
That depends on how many rentals we have that day. We could start set ups as early as 7 am, it all depends on where you sit on our delivery route, your delivery WILL be there for the guaranteed hours you selected.
No. The jump should be clean when you get it. Beam Bouncy Castles cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We DO rent generators under the EXTRAS tab.. Also, the city of Hamilton requires you to fill out an application to use their park space please see the city of Hamilton website. The city of Burlington DOES NOT allow the use of any Bouncy Castles in their parks!
Cash or Credit/Debit Card. If paying by cash, please have exact change as our drivers do not carry cash. No tax is applied to the price, although a convenience fee of 3% will be applied to your total if you use our interac machine.
In the event of poor weather conditions your rental will be cancelled no problem!
No we do not! We don't take a deposit because in the event of poor weather your rental will be cancelled and no payment will be taken.
Most of our bouncy castles (all of our character bouncy castles for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each bouncy castle (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bouncy castles need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the bouncy castle. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl on our units.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 905-906-6395
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